Marketplace policy
Returns and refunds
All professional sellers on ProdIDPass follow this platform return process. Mandatory consumer rights always take priority where they provide stronger protection.
14-day return process
You can normally notify the seller that you wish to withdraw within 14 days after receiving the goods. Send the request from your order page before the deadline; seller approval is not a condition of a valid statutory withdrawal.
Longer deadlines and additional remedies for damaged, incorrect or non-conforming goods remain available whenever applicable law requires them.
How a return works
1
Submit the request
Open the order, select the relevant items and state whether this is a withdrawal, damaged item, incorrect item or another issue.
2
Receive return instructions
The seller provides the return address and reasonable instructions for this request. Keep proof of dispatch and add tracking when requested.
3
Receive the refund
The refund uses the original payment method unless you agree otherwise. It is processed within the applicable legal deadline and may wait for the returned goods or proof of dispatch where permitted.